Privacy Notice

Last updated: October 12, 2026

This is a courtesy translation. The Spanish version of this Privacy Notice is the legally binding one.

In compliance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (Federal Law on the Protection of Personal Data Held by Private Parties, "LFPDPPP"), its Regulations and other applicable legislation, we make this Privacy Notice available to you.

1. Party responsible for the processing of your data

Dr. Meritxell Ruiz Celorio, surgeon (hereinafter, "the Data Controller"), with address at ONCARE Vasconcelos, Av. José Vasconcelos 451-A, Col. del Valle, San Pedro Garza García, Nuevo León, México, C.P. 66220, is responsible for the use, processing and protection of your personal data.

2. Personal data we collect

For the purposes set out in this notice, we may collect the following personal data:

Identification and contact data: full name, email address and telephone number.
Data about the reason for your consultation and any information you choose to share voluntarily through the form or other means of contact.

3. Sensitive personal data

Given the nature of medical and surgical care, you may share sensitive personal data related to your state of health. These data receive special, reinforced treatment.

By voluntarily providing information about your health through the means of contact on this website, you grant your express consent for such data to be processed for the purposes described herein.

4. Purposes of processing

Your personal data will be used for the following primary purposes, which are necessary to provide you with care:

Responding to your messages, questions and requests for information.
Scheduling, confirming and following up on your appointments and consultations.
Providing the medical care and support you request.
Creating and maintaining your clinical record where applicable.

5. Data transfers

Your personal data will not be transferred to or traded with third parties without your consent, except for the exceptions provided for in Article 37 of the LFPDPPP (for example, when required by a competent authority or when necessary for your medical care with other healthcare professionals involved in your treatment).

6. Exercising your ARCO rights

You have the right to Access your personal data, to Rectify them when they are inaccurate, to Cancel them when you consider that they are not required for any of the purposes set out, and to Oppose their processing (ARCO rights: Access, Rectification, Cancellation and Opposition).

To exercise any of these rights, or to limit the use or disclosure of your data, you may send your request via WhatsApp to 81 1555 4502 or submit it in person at the medical office, stating your name, the right you wish to exercise and a clear description of the data involved. We will respond to your request within the time limits set by law.

7. Revocation of consent

You may at any time revoke the consent you have given us for the processing of your personal data by sending your request via WhatsApp to 81 1555 4502 or submitting it in person at the medical office. Due to legal obligations, we may retain certain information even after your request.

8. Use of cookies and tracking technologies

This website uses cookies and similar technologies (such as Google Tag Manager, Google Analytics and, where applicable, advertising platform pixels) to understand how the site is browsed and to improve the experience, as well as to measure the effectiveness of our outreach campaigns.

These technologies may collect data such as your IP address, browser type, pages visited and browsing time. You can disable cookies in your browser settings at any time.

9. Changes to this notice

This Privacy Notice may be modified as a result of legal changes or our own needs. Any update will be published on this same page, so we recommend that you review it periodically.